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New Connections:

 

When a customer requests new service, a deposit and a connect fee are required.  A lease agreement or property ownership papers are required to connect utility services along with a picture ID and social security number.  If any person listed on the lease agreement is found to have an old outstanding bill, the outstanding bill must be paid in full or acceptable arrangements made before new utility services can be connected.  Any person listed on the lease agreement shall be responsible for the balance of the bill after the deposit has been applied.  If the meter is not on, an appointment will be scheduled.  The service person will check with the customer to verify everything on the property is satisfactory.  Missing an appointment will result in having to reschedule for the next day.

 

Disconnections:

 

When a customer wants to disconnect their account, a call can be made to the Water Department.  Verification of the social security number is required.  A date of disconnect, forwarding address, and a telephone number are also required.  After getting a final read, a final bill will be mailed.  The final bill will indicate if a balance is due after the deposit has been applied.  If a refund is due to the customer, it will be mailed within four to six weeks.